Cancellations
Unfortunately, it is not possible to cancel an order after it has been placed on the website. This is because our orders are immediately forwarded to our fulfillment center to prepare your shipment. We cannot intercept the order once it has been placed.
Returns
The return period is 14 days after receipt. Check if your product is eligible for return by reading the return policy below. Used products are unfortunately excluded from exchange/return for hygienic reasons. Several types of merchandise are exempt from returns (read below).
You can contact customer service at info for the return address.
Do not return your item to the address listed on your package. This is the address of a local postal depot and your return cannot be processed here and would only be sent back to you.
Several types of merchandise are exempt from returns. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or hygiene items, hazardous materials, or flammable liquids or gases.
Non-returnable items:
- Gift cards
- Downloadable software products
- Some electronic items due to sanitairy reasons (for example: headseat, earphones and so on).
There are certain situations where only a partial refund can be given (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tapes, software, video games, cassette tapes or opened records.
- Any item that is not in its original condition, damaged or missing for reasons not due to our fault.
- Any item returned more than 14 days after delivery.
Unfortunately, we cannot accept returns on sale items.
If a hygiene item is returned without customer service authorization, we will not be able to process the return. Therefore, be sure to contact us beforehand to file a return.
Defective items
Unfortunately, it can happen that a product has a defect. Please contact our customer service. We will always first replace the defective item before we consider other solutions. Please contact us within 30 days of receipt.
Missing shipments
In the event that a shipment goes missing, we will reach out to you once we get a notification of it. We will always first send out a new shipment before we consider other solutions. With the resend, the 30-day delivery period starts again.
Refunds
Once your return is received and reviewed, we will notify you if your refund is denied.
If your refund is approved, your refund will be processed and a credit will automatically be applied to your credit card, reference account, or your original payment method within 3-5 business days.
If an item is not returnable, it is also not refundable.
Late or missing refunds
If you have not yet received a refund, first recheck your bank account.
Then contact your credit card company, it may take some time for your refund to be officially posted.
Then contact your bank. It often takes some time for a refund to post.
If you have done all this and still have not received your refund, please contact us at info.
Shipping
You are responsible for the cost of returning your item. We do not reimburse the cost of the return shipment. Please note that our company is not located in the UK or USA.
Depending on where you live, it may take different amounts of time for your exchanged product to arrive.
If you are shipping an item, you should use a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive your returned item unless a tracking number is available.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.